Contact details

• Store: xalvya
• Email: [email protected]
• Phone: +84896471361
• Address: AP LOC THOI, LOC THUAN, BINH DAI, BEN TRE
• Website: xalvya.com

Hours and response time

Support hours: Monday–Friday, 09:00–16:00 GMT+0. We typically respond within 1–2 business days. Messages sent on weekends or holidays are handled on the next business day.

How we can help

• Order status, tracking, and delivery questions
• Personalization spelling or motif options before production starts
• Shipping destinations, flat-rate shipping, and estimated timelines
• Shop-error issues on personalized or embroidered linens
• Linen care, sizing, and table-styling tips
• Payment, refund timing, and invoice questions

For faster help, include your order number and a short description of the issue. Orders are fulfilled from Ben Tre, Vietnam; returns, when applicable, should be sent to AP LOC THOI, LOC THUAN, BINH DAI, BEN TRE.